Advancing Patient Safety Through Digital Transformation: The University Clinic of Navarra’s Journey with MEG

Paulina & Mauricio from the MEG team at the SECA Conference

At the recent SECA Conference in Gran Canaria—an annual event dedicated to advancing healthcare quality, safety, and efficiency through knowledge sharing and innovation—the University Clinic of Navarra in Spain shared an inspiring story. Their focus was on patient safety and quality management innovation. Faced with the challenges of conducting thorough internal audits while maintaining high standards of patient care, the clinic turned to MEG—a digital platform specialising in healthcare quality and safety management—to overhaul its approach.

In a presentation led by Mauricio Petri, a healthcare quality expert at MEG, and Juana Labiano, Director of Quality Service at the clinic, the audience learned how digital transformation can fundamentally reshape safety practices in healthcare. The clinic's adoption of MEG allowed for streamlined audit processes, real-time insights, and the reinforcement of a culture centred on safety and continuous improvement.

Here's a closer look at their transformative journey and how MEG became a key ally in enhancing patient safety through smarter audits.

The Challenge: Traditional Audit Methods Limiting Efficiency

Before implementing MEG, the University Clinic of Navarra used Google Drive-based questionnaires to collect audit data. This method, though functional, required intensive manual effort and resulted in significant delays. Preparing reports took up to 37 hours per audit, with summaries sent out only twice a year—in June and December. This delay meant that insights from audits often weren’t available until months after data collection, limiting the clinic's ability to act on real-time issues. It was clear that a faster, more efficient system was needed.

The Solution: MEG’s Real-Time Digital Transformation

MEG, launched in 2016, is a cloud-based healthcare quality, risk and compliance platform with a strong presence in over 22 countries and multi-language support. Designed to assist quality and safety programs in hospitals, MEG was the perfect solution for the University Clinic of Navarra’s audit transformation. Mauricio explains:

“The pandemic highlighted the need for digital transformation, especially in patient safety areas. MEG’s ecosystem supports healthcare providers in transitioning to faster, more accurate audit processes.”

When the clinic partnered with MEG, they began the transition by restructuring their audit questionnaires and automating report generation, which helped cut report preparation time from 37 hours to just 7—an impressive 80% reduction. This shift allowed the team to conduct audits more frequently, contributing directly to a stronger focus on patient safety and quality of care.

Digital Audit Form (example only)

Key Benefits of MEG in Action

MEG brought three significant benefits to the clinic's auditing process:

• Time Efficiency: The drastic reduction in report preparation time allowed the quality team to shift focus to other high-value activities and perform more audits annually.

• Visual and Concise Reporting: MEG’s reports use intuitive “RAG” colour coding (red, amber, green) to show compliance levels, enabling healthcare professionals to identify performance areas at a glance.

• Real-Time Feedback: With MEG, reports can now be sent out almost immediately after audits, keeping insights fresh and relevant for healthcare teams.

Juana, the Director of Quality Service at the University Clinic of Navarra, shares the impact:

“What used to take us 37 hours now takes just 7, which represents an 80% reduction in preparation time. This means we can deliver feedback almost immediately, keeping our safety culture active and engaged.”

Real-World Impact: Hand Hygiene and Beyond

One of the clinic’s key focus areas is hand hygiene, critical in preventing infection. With MEG, audit reports now visually display hand hygiene compliance across departments and by professional category, pinpointing areas for improvement. The colour-coded reports allow healthcare workers to quickly understand where standards are met and where immediate action is needed.

“Instead of waiting six months, we can now send reports at the right time, ensuring the feedback is relevant and actionable,” Juana adds.

Sample ‘Hand Hygiene’ audit report using MEG’s colour-coded format for clear visual representation.

Building a Culture of Safety

Beyond technical improvements, MEG has enhanced the clinic’s safety culture by ensuring that all staff, from frontline workers to administration, are aware of their role in patient safety. Real-time reports and immediate feedback keeps patient safety at the forefront of daily operations. According to Juana:

“MEG has not only made our audits more efficient but has strengthened our organisation’s commitment to a culture of safety.”

Conclusion: A Step Forward in Patient Safety and Quality Care

With MEG, the University Clinic of Navarra has taken a significant step toward digital transformation in patient safety, optimising time and resources while continuing to promote a safe and high-quality environment for all. By optimising time and resources, MEG allows healthcare professionals to focus on what truly matters—providing a safe and high-quality environment for patients.

80% Time-Saving on Audit Preparation

With MEG’s automated report generation, the clinic reduced report preparation time from 37 hours to just 7 hours—a remarkable 80% time savings. This efficiency allows the quality team to reallocate valuable time toward other essential quality improvement activities, fostering a more agile and responsive audit system.

Increased Audit Frequency with Automated Scheduling

Automated scheduling and faster report turnaround allow the clinic to conduct audits more frequently, moving from a biannual to a more regular schedule. This increased frequency enables the clinic to monitor compliance continuously, catching and addressing potential safety issues before they escalate.

Enhanced Safety Culture Across the Organisation

Real-time feedback from MEG keeps audit results fresh and actionable, empowering staff to immediately see areas of strength and improvement. This approach has deepened the clinic’s commitment to a safety-first culture, where all team members—from frontline workers to management—are more aware and engaged in upholding patient safety standards daily.

As healthcare continues to evolve, digital tools like MEG provide essential support in meeting the growing demands of patient safety and quality care, paving the way for a more efficient, responsive, and proactive healthcare system.

Breaking Down the Barriers: Tackling Healthcare Data Migration Challenges

According to Gartner, 83% of data migration projects fail, with over half exceeding their allocated budgets. And in a heavily regulated industry like healthcare, where providers manage vast amounts of complex data across various sources, formats, and systems, data migration presents its own set of unique challenges.

Ensuring data integrity, preserving patient records, maintaining uninterrupted care delivery, and complying with regulatory standards all depend on successful data migration. So, how can healthcare organisations achieve seamless data migration while upgrading their digital infrastructure? Whether transitioning from legacy systems to advanced solutions, merging operations, or enhancing compliance with updated regulations, this blog post explores common challenges and how we at MEG overcome them with our industry expertise and best practices.

Key Challenges in Healthcare Data Migration

1. Data Integrity

The Challenge

Ensuring the accuracy and consistency of data during migration is a significant challenge due to the wide range of structured and unstructured healthcare data across multiple sources, different data models, and data quality issues such as missing, outdated, or inaccurate information. Inconsistent or poor-quality data can lead to errors that impact patient care and overall operational efficiency.

The Solution

At MEG, we use a three-step approach to ensure data integrity. This includes:

1. Data Standardisation: Using standardised data formats, field names, and coding schemes to maintain consistency across systems is an effective method to eliminate incorrect and missing data, streamline the migration process and ensure compatibility across systems. Establishing data governance policies and procedures helps enforce standardisation practices and maintain data quality over time.

2. Data Cleansing: Conducting a thorough analysis of the data to be migrated to the new system helps identify inconsistencies, duplicates, or errors within the dataset. Addressing these issues early on minimises the risk of data corruption or loss during migration.

3. Data Audit: Conducting a thorough inventory of all existing data sources, formats, and structures allows healthcare organisations to identify potential challenges, such as data inconsistencies, outdated or incompatible systems, and duplicate data that could negatively impact the migration process well in advance.

2. Interoperability

The Challenge

Different healthcare systems use different data formats and standards, making interoperability a significant hurdle.

The Solution

To ensure compatibility and interoperability between the source and target systems, we recommend developing robust data mapping and transformation procedures that allow different data formats and standards to be accurately integrated.

Data mapping ensures that data fields in the source system (in our case, the existing Quality Management System) correspond accurately to the fields in the destination system (MEG). It involves analysing both the source and target systems, transforming data into the required formats, and ensuring accurate field mapping between systems. This is also where data is converted into the required format or structure. This can involve simple transformations like date formats (e.g., changing MM/DD/YYYY to YYYY-MM-DD) or more complex transformations like combining multiple fields into one.

3. Data Security and Compliance

The Challenge

Healthcare data contains sensitive patient information such as personal identifiers, medical history, and diagnoses and is subject to strict privacy regulations like HIPAA and GDPR. Ensuring compliance with these governance frameworks and preventing data exposure, loss, or corruption during migration is often a challenge.

The Solution

To overcome this, MEG implements the following measures across all data migration projects:

• Clients are encouraged to self-evaluate their internal data, and the MEG implementation team guides them through the best practices for data preparation. This process often involves consolidating data from various formats and sources, such as paper records, Excel spreadsheets, and legacy software databases, into a single secure source.

• Clear data retention policies that dictate how long different types of data should be retained and when they can be safely archived or deleted to ensure data privacy, security, and adherence to legal and regulatory requirements.

• Strong encryption methods and password-protected zip files to protect data during transfer

• Stringent access controls to ensure only authorised personnel can access the data

• Frequently checking and documenting compliance with relevant regulations throughout the migration process

4. Downtime and Disruption

The Challenge

In some cases, data migration of large amounts of data can cause system downtime, affecting healthcare operations and patient care.

The Solution

Some best practices that can be implemented to avoid this include:

• Phased Migration: Performing the migration in smaller, manageable phases allows organisations to identify and address potential issues early on, reducing the overall risk of data loss, corruption, or system downtime. Each phase serves as a learning opportunity to refine processes and mitigate potential problems in subsequent phases.

• Backups: Maintaining backups of all data before and during the migration process allows you to implement rollback procedures to revert to the previous state in case of critical failures or data loss during migration.

• Testing: Setting up dedicated test environments that mirror the production environment allows for thorough testing of migration processes without impacting live operations. This enables organisations to identify and address issues in a controlled environment before deploying changes to production.

Conclusion

Healthcare data migration is a complex but necessary undertaking for modernising healthcare systems and improving patient care. By understanding the challenges and implementing effective strategies to address them, organisations can break down the barriers to successful data migration, ensure compliance and security, and pave the way for a more efficient, integrated, and patient-centric healthcare environment.

To know more about successful healthcare data migration, check out our whitepaper, "Mastering Healthcare Data Migration: Challenges, Best Practices, and the MEG Approach".

From Insights to Action: How EWS Can Transform Sepsis and Patient Care

In the ever-evolving world of healthcare and patient safety, the journey from awareness to action is crucial. Today, it simply isn't enough to recognise potential risks, threats, or issues — what truly matters is how effectively we respond to them. One area where this is particularly critical is in patient care, where early detection of deteriorating health conditions can be a matter of life or death.

The equivalent of the Emirates stadium full of people die of sepsis each year in the UK. Over 1.7 million people in the United States develop sepsis every year, with a mortality rate of 15-30%. However, what's more unfortunate is that 1 in 8 sepsis deaths are preventable with early detection, timeliness, and competency of clinical response.

This is where the concept of Early Warning Scores (EWS) comes into play, offering a transformative approach to sepsis and patient care practices.

Understanding Early Warning Scores

Early warning score (EWS) is a systemic tool that healthcare teams, specifically frontline workers, can use to recognise the early signs of clinical deterioration and initiate intervention and management.

Typically, this involves assessing seven physiological parameters—respiratory rate, oxygen saturation, supplemental oxygen temperature, systolic blood pressure, heart rate, and level of consciousness — and assigning a score to each vital sign. The aggregated score is used to identify whether the patient is at risk of deterioration or not. It also empowers healthcare teams to take decisive actions such as initiating closer monitoring, adjusting medication, or activating a rapid response.

Fig: Example of a National Early Warning Scoring System

The Transformative Potential of Early Warning Scores

Integrating Early Warning Scores into Sepsis and Patient Care is crucial in transitioning from reactive to proactive healthcare delivery. While enhancing patient outcomes and improving the overall efficiency and effectiveness of the healthcare system at large, it also contributes to:

1. Timely identification and intervention: As discussed earlier, the most significant advantage of the EWS system is the ability to detect subtle changes in a patient's condition, which might otherwise be overlooked, in the early stages. This allows healthcare providers to promptly intervene and prevent further patient deterioration, which is arguably one of the most critical steps in the early management of sepsis.

2. Standardisation of care: Implementing a standard EWS system, such as NEWS (National Early Warning Score), assures standardisation of care practices across various healthcare settings. This, in turn, allows providers to ensure consistency in assessing patient status and initiating appropriate interventions, which mitigate variability and reduce the likelihood of errors.

3. Data-driven decision-making: Key to elevating patient care, EWS systems provide objective criteria that healthcare providers can use to assess patients' conditions in real-time and inform their decisions. This approach enhances clinical judgement by promoting evidence-based practice, ultimately improving patient outcomes.

4. Quality improvement initiatives: Data, trends, and outcomes obtained from the EWS system can be used by healthcare organisations to identify areas for improvement in patient care processes, such as better staff training, the implementation of digital quality management systems, and refining protocols. Implementing these initiatives can go a long way in preventing and managing adverse outcomes like sepsis.

EWS Governance Audits and Their Role In Sepsis Care

Early Warning Score (EWS) Governance Audits are assessments conducted to evaluate the effectiveness and adherence to protocols regarding the implementation and use of EWS in healthcare settings. They primarily focus on:

• Whether EWS protocols include specific criteria for identifying patients at risk of sepsis

• Whether healthcare staff are trained to recognise the signs of a deteriorating patient promptly

• The effectiveness of protocols for escalating care and initiating appropriate interventions

• Documenting vital signs, interpreting EWS scores accurately, and following predefined pathways for sepsis assessment and treatment

• Whether there are clear processes in place for communicating EWS scores, escalating concerns, and activating rapid response or sepsis teams when necessary

MEG's Deteriorating Patient Bundle

To help organisations with their quality assurance process for patient deterioration, we've compiled a collection of assessments and audit tools, including various Early Warning Score forms such as standard, paediatric, maternity, and emergency medicine, each tailored to specific patient populations. The bundle also includes associated escalation pathways following the ISBAR model.

These are governance audits that organisations can use to ensure that their processes are working as designed and that staff are following the necessary protocol to prevent patient deterioration and the likelihood of events such as sepsis.

It also comes with a Quality Improvement Plan (QIP) tool to identify and address any issues or gaps in the assurance process. To see the tool in action, reach out to our team.

The CQC’s New Assessment Framework: Everything Providers Need to Know

The Care Quality Commission (CQC) in England plays a significant role in assessing and regulating health and social care services to guarantee adherence to fundamental quality standards and ensure safe, effective, and compassionate care.

In 2021, the CQC announced updates to its inspection framework and assessment methodology, changing how social care services are evaluated.

While these changes have yet to be fully implemented, it’s important to understand what's coming. This blog post provides an overview of what we know so far —what's changing, what's staying the same, and how you and your team can prepare for the new assessment framework.

Why is the CQC changing its assessment framework?

The CQC's ultimate aim with the new assessment framework is to enable a simpler and smarter regulatory approach that meets the needs of a changing health and social care sector. This entails a streamlined process geared towards prioritising the needs of individuals accessing care services and their families, timely and holistic assessment of care providers, and a robust learning and safety culture to improve the quality of care where it's most needed.

What's staying the same?

The 5 Key Questions

These are the same questions that the CQC asks of all care services they inspect and are at the heart of their regulatory process:

1. Are they safe?

Are all individuals protected from abuse and avoidable harm?

2. Are they effective?

Does your care, treatment, and support achieve good outcomes? Does it help maintain quality of life and is based on the best available evidence?

3. Are they caring?

Do staff involve and treat individuals with compassion, kindness, dignity, and respect?

4. Are they responsive to people's needs?

Are the services organised so that they meet the needs of all individuals?

5. Are they well-led?

Do the organisation's leadership, management, and governance ensure that it provides high-quality care based on every individual's needs? Does the organisation encourage learning and innovation and promote an open and fair culture?

While these five key questions remain the same, how the CQC assesses health and social care services in accordance with them will be changing.

The 4-point rating scale

The CQC will continue to give an overall rating for care services as one of the following:

• Outstanding

• Good

• Requires Improvement

• Inadequate

However, how this rating is calculated will be changing.

What's changing?

CQC's Single Assessment Framework

Until now, the CQC has had three separate assessment frameworks—one for hospitals, one for adult social care, and one for primary medical services. The Single Assessment Framework streamlines and simplifies the assessment process by combining all three frameworks. The new model will consist of only one set of expectations that clearly define 'quality' care and 'good' service.

How the 5 key questions are used in inspections: KLOEs to Quality Statements

Historically, each of the five key questions was dissected into a further set of questions called the "Key Lines of Enquiry" (KLOEs), which served as the focal points during CQC inspections.

With the introduction of the single assessment framework, the KLOEs are being replaced by quality statements framed as "we statements," demonstrating the provider's commitment to being safe, effective, responsive, caring, and well-led. Unlike the extensive 330+ prompts associated with KLOEs, there are only 34 quality statements, simplifying the assessment process for both regulators and providers. They set clear expectations for providers based on people’s experiences and the standards of care they expect.

Evidence Categories

Until now, care services were monitored primarily through in-person inspections, scheduled based on the previous rating and the CQC’s risk assessment.

Moving forward, the CQC will employ a dual approach to monitor services, combining in-person inspections with ongoing assessments and evidence gathering. To determine a service's adherence to each quality statement, the CQC will now evaluate evidence from six distinct categories:

1. People's experience of health and care services

2. Feedback from staff and leaders

3. Feedback from partners

4. Observation

5. Processes

6. Outcomes

Each category outlines the types of evidence used to assess both the quality of care provided and the service's performance against each quality statement. This restructuring aims to enhance the transparency and consistency of the CQC's evaluations.

Scoring System

While retaining the 4-point rating scale, the CQC is introducing a scoring system to improve the clarity and consistency of their assessments concerning:

• the quality of care within a service

• the efficacy of a local authority in delivering its duties under the Care Act

• the performance of an integrated care system

Each quality statement will be assessed based on the evidence gathered from each key evidence category. Depending on the findings, a score will be assigned to each evidence category as follows:

4 = Evidence shows an exceptional standard

3 = Evidence shows a good standard

2 = Evidence shows some shortfalls

1 = Evidence shows significant shortfalls

The scores from evidence categories are combined to determine the score for the corresponding quality statement. These quality statement scores are then combined to calculate a total score for the relevant key question. This cumulative score generates a rating for each of the five key questions, and the collective scores for all key questions determine an overall rating based on the 4-point scale: outstanding, good, requires improvement, or inadequate.

This scoring methodology provides providers with clear insights into which specific quality statements require attention to boost their total score for a key question and, consequently, improve their overall rating.

As the CQC transitions away from conducting assessments at a single point in time, future evaluations will likely occur periodically across different areas of the framework. This approach allows for updating scores for various evidence categories at different intervals.

What can providers do to prepare?

• Stay up-to-date with the CQC

Keeping abreast of the latest developments as the new framework unfolds will enable providers to navigate the transition smoothly. Here are some valuable resources to assist you:

• CQC's provider guidance on their new assessment approach

• Videos and webinars on the new regulations

• CQC's digital engagement platform to share feedback

• CQC's email newsletter for all updates

• Review and understand the new framework

As an organisation, take some time to thoroughly review the CQC's new Single Assessment Framework. Understand what's changing, what's staying the same, the scoring criteria, and the new key evidence categories. This will help you align your practices with the updated expectations.

• Conduct Internal Assessments

Perform internal assessments of your services based on the new framework's quality statements and evidence categories. Talk to internal stakeholders, gather feedback, and identify areas where you excel and areas where you can improve. This proactive approach can help you identify and correct shortcomings long before the official CQC assessment.

• Improve Data Collection and Documentation

Strengthen your data collection and documentation processes to ensure accurate and comprehensive evidence collection. Consider implementing a digital auditing system to replace cumbersome paper-based processes. These systems streamline processes, ensuring you efficiently capture all the necessary information and evidence for your regulatory and accreditation requirements.

How can MEG help?

MEG, with its comprehensive digital auditing and management capabilities, can help care providers prepare for and navigate the new CQC Single Assessment Framework through:

1. Customisable Audits

MEG allows for the creation of custom audits tailored to the specific requirements of the CQC framework. Providers can design audit forms based on the quality statements and evidence categories, ensuring that they gather relevant data during internal assessments.

2. Real-time Monitoring and Reporting

MEG monitors compliance status in real time and generates comprehensive reports on care quality. This allows providers to quickly identify areas of strength and those that need improvement, aligning with the CQC's emphasis on ongoing assessment and improvement.

3. Comprehensive Document Management

MEG offers a centralised platform for managing and storing policies, procedures, protocols, quality statements, and evidence categories in alignment with the new CQC guidelines. This ensures that care providers can readily access all the necessary documentation whenever needed.

Book a call with our team to know more!

Harnessing the Patient Voice for Better Care: MEG’s Patient Experience Module

This blog post is the final one in the series "Elevating Patient Experience in 2024" — a comprehensive guide where we discuss the various elements of patient experience, the role of tools like feedback and complaint forms, strategies organisations can implement to create a holistic and positive care experience, MEG's Patient Experience Module, and more. Read the previous blogs here:

1. Patient-Centered Care: Strategies and Tools for Effective Patient Feedback

2. Strategies for Success: A Comprehensive Guide to Improving Patient Experience in Healthcare

3. Emerging Tech Trends Reshaping the Future of Patient Experience

This piece is a deep dive into MEG's Patient Experience Module. We'll discuss some of the key features and functionalities of the software, what makes it unique, and how healthcare organisations can leverage it to transform how they interact with and care for their patients.

Harnessing the Patient Voice for Better Care

For as long as one can remember, healthcare has traditionally conformed to a top-down model, where healthcare decisions were made by relying on medical expertise alone. However, today, the tides are changing. Organisations across the globe are increasingly recognising the significance of listening to the unique insights, concerns, and lived experiences of patients, and incorporating them into the healthcare framework to deliver patient-centric, safe, and effective care.

Simply put, harnessing the patient's voice for better care means empowering patients to actively participate in the decision-making process. This approach allows healthcare providers to gain a comprehensive understanding of individual needs, preferences, and challenges, cultivating a collaborative partnership rooted in transparent communication. This results in patients feeling acknowledged and valued, and are more likely to adhere to prescribed treatment plans, leading to improved clinical outcomes.

Today, technology plays a large part in amplifying the patient's voice — from electronic health records that allow them to access and understand their medical information to virtual patient advocacy groups that enable them to share their experiences and advocate for their needs. Concurrently, healthcare organisations are increasingly leveraging tools to collect and analyse patient feedback, identify areas for improvement, and enhance overall care quality.

That's where MEG's Patient Experience Module comes in. Our software is designed to transform how healthcare providers gather and interpret patient feedback and the patient voice, leading to more informed and effective care strategies. It enables a comprehensive understanding of the patient experience, care quality, and patient satisfaction through the following offerings:

1. Comprehensive feedback and analysis

MEG's Feedback platform is designed to capture the patient's experience at every touchpoint, from admission to post-treatment follow-ups. It offers:

• A multi-channel approach to collecting surveys by making them accessible via mobile devices, website, SMS, and more, so healthcare providers can gather real-time feedback and act on it efficiently.

• Fully-customised surveys with questions tailored to different patient experiences. This ensures a comprehensive understanding of patient feedback, allowing for targeted improvements.

• The option to capture insights from a diverse range of stakeholders, including staff, patients, families, and caregivers. This inclusive approach provides a holistic understanding of patient care experiences.

Fig: Sample Feedback Form

The data gathered from these surveys serves as a powerful tool for:

• Addressing Patient Concerns: Understanding patient concerns and implementing changes based on feedback to create an environment centered around safe and effective patient care.

• Data-Driven Resource Allocation: Analyse trends, allocate resources effectively, and shape future policies and improvement initiatives based on real patient insights.

• Proactive Risk Mitigation: Proactively address negative feedback, showcase positive testimonials, and use data-driven insights to mitigate potential issues and improve patient satisfaction.

• Regulatory Compliance: Ensure ongoing compliance with regulatory requirements by actively involving patients, families, caregivers, and staff in the feedback loop.

In a nutshell, our Feedback platform is designed not just as a data collection tool but as a strategic instrument to improve patient care, shape policies, and foster continuous improvement in healthcare services.

2. Efficient Complaint Management:

MEG's Complaint Management Software is a digital, user-friendly solution that offers end-to-end complaint handling in a single location. With the ability to capture and track complaints from various channels, analyse complaint data, and use insights to create and delegate corrective action plans, MEG's platform enables organisations to act on complaints promptly and drive quality culture.

The system includes built-in workflows and complaint triage, escalation and quality assurance steps, procedural guidance references, and the ability to link complaints to patient records, incident reports, and risk assessments. To support continuous learning and quality improvement, the platform includes reporting tools that evaluate data on a granular level and generate reports for governance reviews.

3. Data Integration for Informed Decision Making:

MEG's Patient Experience Module seamlessly integrates with existing electronic health records and various healthcare systems, ensuring a streamlined flow of information and a comprehensive view of patient care. Real-time data synchronisation guarantees accuracy, providing a foundation for well-informed decision-making.

Fig: Sample Dashboard

Advanced analytics tools dissect the data gathered from the feedback and complaints platforms to provide actionable insights that can drive improvements in patient care. Further, real-time dashboards enable providers to track quality improvement initiatives and monitor and measure Key performance indicators (KPIs).

Keen to see MEG’s Patient Experience Module in action? Schedule a demo now!