Proivde Quality Care with Patient experience software aND GAIN:

✅ Holistic Understanding of Patients’ Sentiment

✅ Swift & Impactful Response Mechanisms

✅ Seamless Technological Integration

✅ Data-Driven Improvements

✅ Empower Patients with Instant Information

Holistic Patient Understanding

• Customisable surveys: tailor questions to different patient experiences, ensuring comprehensive feedback.

• Multi-channel feedback collection: Accessible via mobile devices, email, website, SMS and more, capturing feedback in a a wide range of scenarios.

• Inclusive Perspectives: Capture insights from staff, patients, families, and carers, gain a holistic understanding of hospital operations and patient care experiences.

Swift & Impactful ResponseS

• Streamlined Management: Centralised dashboard and action planning for prioritising, tracking and managing patient feedback and sentiment analysis.

• Efficient Resolution: Automated workflows to assign, escalate, and resolve complaints efficiently.

• Insightful Analysis: Reporting tools to analyse trends, helping identify areas for improvement and proactive care.

Data-Driven Continuous Improvement

• Deep Data Insights: Advanced analytics tools that dissect feedback, complaints, and other data, providing actionable insights.

• Live Performance Monitoring: Real-time dashboards displaying key performance indicators (KPIs) to monitor and measure quality improvement initiatives.

• Proactive Forecasting: Predictive analytics and trend analysis capabilities, allowing healthcare professionals to forecast potential issues or areas of concern and proactively address them.

Efficient Patient Information Management

• Streamlined Leaflet Creation: Create and customise patient leaflets efficiently, saving time and resources.

• Version Control and Compliance: Maintain a complete history of revisions, ensuring content accuracy and regulatory compliance.

• Multi-language and Cultural Adaptation: Easily adapt leaflets to diverse patient populations, enhancing accessibility and engagement.

Optimise the feedback loop

Capture the patient's experience at every touchpoint, from admission to post-treatment follow-ups. With our multi-channel approach, gather feedback efficiently and act on it to improve patient satisfaction.

ADDRESSING PATIENT CONCERNS PROACTIVELY

Before minor issues escalate into major complaints, healthcare providers can identify and address them. With a centralised dashboard and automated workflows, manage patient concerns swiftly and effectively.

ENHANCING THE POST-TREATMENT JOURNEY

After receiving care, patients often have questions or need clarifications. With our digitised patient leaflets, they can easily access post-op instructions, ensuring they have the right information to aid their recovery.

INTEGRATING DATA FOR INFORMED DECISIONS

Don't let data silos hinder patient care. Seamlessly integrate feedback and complaints information with hospital systems, ensuring a holistic view of patient care and enabling data-driven decisions.

Set Up & Customise

Design tailored surveys and digitised patient leaflets.

Distribute Surveys &/Or LEAFLETS

Deploy across multiple channels for maximum reach

Monitor Responses & ACCESS

Track feedback in real-time and ensure patients can access crucial information

ANALYSE & ACT

Use specially configured tools to derive insights, sentiment analysis and implement improvements.

Patients Access Crucial Information

From pre- or post-op care to hospital directions, everything is at their fingertips.